Services
For fifteen years David-Link Manila Corporation has maintained its identity as a flexible, responsive family business adhering to the vision and philosophy of its founders: to provide personalized service, innovative solutions and reliable quality and delivery.
We strive for perfection in every aspect of our business to meet the growing demands and challenges that your business faces today. We are dedicated in developing long term partnerships built with honesty, integrity and mutual trust.
David Link offers after-sales support via phone, email and online support from 8:00 AM to 5:30 PM during Monday to Tuesday and from 8:00 AM to 6:00 PM on Wednesday to Friday, except for Sunday, holidays or inclement weather. Phone coverage may not be available at all times due to staffing limitations. Requests can be submitted via e-mail.
- Installation of door lock access
- Product maintenance
- Software Support
SOFTWARE SUPPORT
Level 1: Phone Call / E-mail Support:
Direct response to users with respect to the inquiries concerning the performance, functionality or operation of the supported programs Direct response to users with respect to problems or issues.
Resolution of problem and issues
Level 2: Online Support:
Provide an actual trouble shooting by activating a remote access Online Updating of files.
Level 3: On site Support:
In some cases an onsite visit be in the way once the reported issue/s was unresolved under Level 1 and Level 2.
Customers with unsupported programs are not entitled to telephone assistance or any other support services. It may become necessary as a part of David Link’s product lifecycle to desupport certain program releases and therefore, David Link reserves that right. However, the end user can avail the Warranty Package in which this can bring effective supports and can provide fast, reliable and convenient services.